TurboTax
allows you to file your state and federal taxes online through a series of
simple steps. E-filing is extremely convenient because it reduces the manual
paperwork you have to complete while filing your tax returns. However, this process is not always smooth
sailing. Sometimes users experience that their tax returns are not successfully
processed even after selecting the
‘Transmit Returns Now’ option. This could be caused by a simple problem with
the internet connection or it could be a software related issue. Either way, you will have to address the issue as soon
as possible otherwise you will not be able to file your returns. You can call
the TurboTax
customer support number on the website and speak to an
expert about the problem. You can also go through the solutions mentioned in
this article to troubleshoot the problem on your own.
Solution
1: Checking your internet connection
TurboTax needs a stable
internet connection whenever you want to file your tax returns online. It the
internet connection is slow or breaks frequently the e-filing transmission will
not go through.
·
Open TurboTax and login in from a different
internet browser
·
Check to see if you can open an
alternate website you have not opened before
·
Make sure Javascript is enabled and disable any firewall that blocks TurboTax
·
Clear the cookies and the cache along
with your browsing history
·
Turn off
the router and modem and reboot the system
Contact your internet
service provider to make sure there are no technical issues with the server or
the connections. If possible try upgrading your internet subscription to get a
more secure internet connection.
Solution
2: Reset Your Modem and Router
Resetting your devices
along with the modem and the router often fixes errors whenever the program
freezes during e-filing. Here’s how to reset:
·
Turn off
your computer and shut off any device connected to the modem.
·
Disconnect the modem and router from
your computer
·
Wait for about half a minute so that
your system powers down
·
Reconnect your modem and wait for the
indicator to show ‘Online’ status
·
Turn on the router and wait for the
system to identify the network connection
·
When your computer is securely connected
to the internet re-launch TurboTax and recommence the e-filing process.
Troubleshooting TurboTax
If your internet connection
is secure but you are still facing issues while trying to file your tax returns
you can follow the steps given below:
·
TurboTax Online:
TurboTax regularly releases updates to add new features and fix any bugs that
users may have reported. You should make sure you are using the latest
available version of TurboTax. If not then it is recommended that you update
TurboTax as soon as possible.
·
TurboTax Software: TurboTax is
compatible with all major browsers and operating systems. But occasionally some
third-party apps may interfere with the
e-filing transmission and cause errors. You should close
the background applications and pause any virus or firewall protection that is
active on your system. You can also use the Selective Startup Mode while
e-filing your returns.
The transmission is
still not going through and you cannot use the e-filing feature you can contact
TurboTax
customer support and consult a trained expert on the best way to
troubleshoot the issues.
Also Read: Turbotax Tech Support Phone Number
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